Have a question? Maybe it’s answered here…

  • #1

    Does your surgery accept new patients?

    We are dedicated to servicing the local community with family healthcare. As a part of this, we accept all new patients at both our Algester and Acacia Ridge centres. If you are booking an appointment with us for the first time, we will give you a new patient form to complete. We also require that you bring your Medicare card and photo identification.

  • #2

    I want to make an appointment at one of your centres – what do I do?

    To make an appointment at either one of our practices, simply call 07 3711 2880 or 07 3272 7330. If you would prefer, you can also book online. Our friendly admin team will schedule an appointment for you at our nearest practice. We do accept walk-in patients, however we cannot guarantee that a doctor will be immediately available. That is why we recommend booking.

  • #3

    Are you after hours and weekend appointments also bulk billed

    We do bulk bill after hours and weekend appointments. We can only do this for patients with valid Medicare cards or Medibank/Allianz OSHC policyholders. Please bring your Medicare card or private healthcare card with you to your appointment.

  • #4

    I would feel more comfortable with a female doctor – are there female doctors at your practice?

    Both of our practices have a team of male and female doctors, available seven days a week. If you have a feminine healthcare issue, or would simply feel more comfortable seeing a female doctor, please let us know. We cannot guarantee the constant availability of our female doctors, however our admin team will work with you to schedule a convenient appointment.

  • #5

    Can you give me my medical results or information over the phone?

    We are legally and professionally obliged to withhold your medical information over the phone. This includes test results. If your tests return potentially problematic results, then you can rest assured that we will contact you and arrange another appointment. We can only disclose personal information, such as results, in face-to-face consultations.

  • #6

    I have a medical issue but your surgery is closed – who do I contact?

    If you need after hours healthcare, then call 13 74 25. This is the number of the National Home Doctor Service – an after hours visiting service. We have partnered with them to provide the Moorooka region with after hours healthcare services. They will send a report of your consultation to our practice, so that your medical record remains complete.

  • #7

    Will your practice contact me with reminders?

    We are dedicated to providing preventative healthcare. As a part of this, we do have a recall and reminder system. This system will contact you with reminders that are relevant to your healthcare. If you would prefer not to be a part of this, then you can simply let us know when you attend your appointment.

  • #8

    I would like access to my medical records – can you provide this?

    Privacy is an integral part of medical practice. As a result, we are not lawfully able to disclose your medical details to anyone other than those bound by patient confidentiality. You can access your medical records in most cases. However, your medical record is actually the property of Acacia Ridge Medical. This means that you will have to request a copy by appointment.

  • #9

    Do I need to come in for an appointment if I want a repeat script or referral?

    We are professional obliged to require that you attend our practice for an appointment before we write a script or referral. This means that you will need to book an appointment with one of our doctors.

  • #10

    If I am unsatisfied with my experience, what do I do?

    There are several avenues through which you can make a complaint if you are unhappy. The first option is to let our admin team know. They will pass your message on to the practice manager, who will try and resolve the issue. Alternatively, you can lodge a complaint with the Ombudsman, by calling 133 646.