Frequently Asked Questions…

  • #1

    What do I need to do to bulk bill my consultation?

    We bulk bill all of our consultations, however there are a few things we need from you to make this happen. The main thing we require is a Medicare card. Your Medicare card has a unique number on it that we need to bulk bill your appointment. Alternatively, we can bulk bill consultations for Medibank or Allianz OSHC policyholders.

  • #2

    I want to book an appointment – what number do I call?

    You can contact either of our practices to book and appointment. All you need to do is call 07 3711 2880 or 07 3272 7330. Our staff can transfer appointments between our Acacia Ridge practice and our Algester practice. This makes it easier for you to secure an appointment in the medical centre closest to your Sunnybank home. If you would find it easier to book online, then you can do so through our website. We take walk-in appointments as well, however you may find yourself waiting a little longer for a doctor to become available.

  • #3

    Can I take my family to your practice if I have been going to another doctor?

    You certainly can – we welcome the opportunity to see new patients. We will happily see to your needs at our medical centres. However we will need a few of your details when you arrive. To get these, we will provide you with a ‘new patient’ form to complete when you get here. We will also need to see some photo identification such as a drivers licence for patients over 18.

  • #4

    I have finished a course of medication and need a new script – do I have to come in?

    We do have a strict policy on issuing repeat scripts and referrals. This policy is actually based on our medico-legal obligations, so we must adhere to it. Essentially, we are required to have a face-to-face appointment with all patients before issuing referrals or repeat scripts. This is important as it allows us to assess your health and wellbeing before proceeding.

  • #5

    I need to see my medical records – how do I go about doing so?

    If you need to see your medical record, then you will have to contact our practice and request a viewing. We take privacy very seriously and there is a high degree of confidentiality surrounding your health record. In most cases, we can arrange for you to access yours. However, we do approach these situations on case-by-case basis, so you’ll have to contact our team for information. Please also remember that even though it’s your health record, it remains the property of Acacia Ridge Medical.

  • #6

    Can I call you for my medical results instead of coming in for another appointment?

    As a part of our commitment to protecting your privacy, we cannot give out results over the phone. This is not our rule alone – it is actually a part of the Privacy Act. If we need to discuss your results, then we will arrange a follow-up appointment.

  • #7

    Will I receive letters or phone calls from you regarding health care services?

    We do send out recall and reminder materials to our patients. These are preventative healthcare measures that are personalised for your healthcare. Usually, we will do this in the form of letters and phone calls. If you would not like to be a part of this, then please let us know when you attend our practice for an appointment.

  • #8

    Do you have female doctors as well as male doctors in your practices?

    We have a team of male and female doctors in both of our practices. We understand that some patients would rather discuss their personal health issues with female practitioners. That is why we ensure that there is a female doctor in both of our practices, seven days a week.

  • #9

    How does your after hours consultation system work?

    We offer after hours medical services by partnering with the National Home Doctor Service. Basically, we have an agreement whereby they will send us a report detailing your consultation. This will then be added to your electronic medical file in our practice. We find this to be an important part of your healthcare, as it means that your medical record is complete. To arrange a consultation after hours, call 13 74 25.

  • #10

    If I would like to raise an issue regarding my experience with you, what do I do?

    We strongly encourage all of our patients to give us feedback of their experiences with us. If you have a particular issue you would like to raise, then let our admin staff know. They will you in contact with our practice manager, who will work through the issue with you. If it is still unresolved after this, then you can forward your complaint to the Office of the Health Ombudsman. You can do this by calling 133 646.